+ What is SukaSPORT?
SukaSPORT is an online sports training service platform, helping people to exercise more conveniently, efficiently and effectively.


+ What are the features in SukaSPORT?

• Online Booking Request –Tell us your training preferences, and we will recommend the most suitable trainers for you based on your training preferences and trainer’s rating.
• Trainer Directory – We provide trainers for personal or group training session. We also can provide trainers if you want to run a sports event, seminar, and workshop.
• Marketplace – Promote your sports events, seminar, and workshop. You also can join others sports events, seminar, and workshop.
• Corporate program – We help develop an exercise program for your company. Enjoy discounts on sports classes when you book through us.
• Partnership – We help you to build a partnerships with a local community, and sports organizations.
• Experience program – Enjoy the experience of adventure sports like diving and outbound. We help plan outdoor activities that encourage team building and camaraderie among your employees' team building.
• Blog – Find the latest health information and exercise tips on our blog.
• Resources – Discover healthy meal recipes to help you eat and live better.
• Review System – Read reviews from other customers before choosing your trainer.
• Online Tools – Our team continues to develop products and features to help trainers and students to practice more effectively.

 
+ For Suka SPORT Trainers

How do I become a SukaSPORT trainer?
Easy! Simply click this link, register on SukaSPORT Trainer page, and tell us about your expertise, experience, and training preferences.

Trainer Criteria
To become a SukaSPORT trainer, you must have a great knowledge of sports, as well as teaching experience. While we greatly value and highly recommend formal training and proper certification, uncertified sports lovers with extensive experience and knowledge are also invited to refister . In the end a user will choose a trainer based on your profile, experience, teaching style, and chemistry. A good track record as a SukaSPORT trainer will increase your chances to be selected as one of our “top trainers”.

Exercise Location
The location of training can be anywhere depending on what has been agreed with the user. Training could be at a student’s home, or a public facility you are a member of, or one that permits external trainers. Unless the training site has a partnership with SukaSPORT, this is to be arranged by you and/or the student.

Trainer payment
SukaSPORT trainers can set their own rate for teaching privately or in small groups. That allocated cost should include transportation costs, and other expenses incurred by trainers, as well as SukaSPORT’s management fee of 15% of the fee per class. This means a trainer will get 85% net, from the rate they set on the SukaSPORT website.

For example, if a trainer offers an exercise package (1 hour / session) with a cost of IDR 400,000, - / session, for a booking of 8 sessions, then every trainer will collect IDR 340,000, - / session.

Trainer payment will be done on the 15th and 30^th of every month. If it falls on a holiday, payment will be made on the day after.

Rating System
SukaSPORT has a comprehensive trainer rating system. More points will be given to trainers with proper certification and work experience. Trainers can upload evidence of their certification, professional experience and achievements on the website as supporting documents so that SukaSPORT will be able to verify the data.

SukaSPORT will also rate you based on:

• Client satisfaction - Student reviews about their experience with you
• Response rate - How quickly you respond to student requests
• Session volume - The number of sessions you do through our website
• Referral rate - The number of users that you introduce to SukaSPORT

Become a contributor on the SukaSPORT blog
To support your chance in becoming one of our "top trainers", you can become a contribute to our blog. You can raise your profile and popularity as a trainer by writing articles or short posts on our blog.


+ For SukaSPORT Users

Who are SukaSPORT users?
SukaSPORT users are individuals who have used our website to facilitate their training sessions with one of our registered trainers. Meanwhile, prospective users are those who requested a training session at SukaSPORT before but have not made any trainer reservation.

How do I find trainers?
Simple. Tell us your training preferences including trainer criteria, type of sport, desired time, location, and budget on our website. Our team will then  find the top three most suitable trainers for you. Our recommendation will also be based on reviews from past users. Please note, your training request should be made at least 72 hours before the desired start date.

How do I pay the trainer?
After you select a trainer, we will promptly confirm his/her availability. If the selected trainer is unable to take the request, will  proceed with contacting your second choice, and then your third option. If all of three recommended trainers are unable to take the request, we will continue to find more options for you.

Once training is confirmed, SukaSPORT will send you an invoice (bill payments) as per the agreed price, which must be paid in full at least one day before the day of training. Payment should be sent to the SukaSPORT bank account.

[Do we need to write down our bank account details?]

After making the payment, users have to confirm the payment by:

• Submit the proof payment to accounts@sukalive.com or via whatsapp to the SukaSPORT Hotline
• Please note that the training session cannot commence until full payment has been made

Cancellation & refund
Read Terms & Conditions for cancellation and refund system.

How to order our experience program?
Tell us your inquiries to info@sukalive.com and we will recommend the most suitable budget for your experience program. (Subject: I want to join the Experience Program)


+ Join The Business

How to be our corporate user?
To build and determine a sports class for your company, you can visit our B2B page here.

How to be SukaSPORT partner?
We are open for a partnership with all sports community and sports organization. If you are one of them, email us to andy@sukalive.com (Subject: SukaSPORT Partnership).


+ Marketplace for Events, Seminars, and Workshop

How do I promote my events, seminar, and workshop on the SukaSPORT platform?

List your event, seminars and workshop detail such as name, location, date, tickets price, etc. Don’t forget to upload your poster and send them to our Event & Community Officer: elfyanto@sukalive.com (Subject: Promote my Event, Seminars, and Workshop).

What does it cost?

Our team will review your events, seminars, and workshop. Commission fee scheme for this product will be decided depending on specific requirements.
+ Blog, Newsletter and Promotion

Do I need to pay to subscribe to the SukaSPORT newsletter?
Absolutey not! Subscription to our newsletter and mailing list is FREE. Once you subscribe, you will receive regular sports & health news and tips straight into your inbox. You will also be the first to know about any promotions we have, including special earlybird deals and rates.

How do I subscribe to RSS, Newsletter & promo info in SukaSPORT?
Simply input your email address in the Subscribe column.

+ How do I contact SukaSPORT?
We can be contacted via phone at (021) 727 80 098, or send us an email to info@sukalive.com

SukaLIVE Customer Service is available on Monday-Friday from 9:00 a.m. to 6:00 p.m.